Maintaining Client Satisfaction Through Difficult Times, With Sarah Johnson Dayes

Filed in Podcasts, Previous Episodes on November 30, 2021

It’s no secret that times have been challenging during the pandemic. Businesses have had to adapt and get innovative to keep operational.

Maintaining client satisfaction is now more crucial than ever before. How though?

Sarah Johnson Dayes has the answer. She joins Adam to share how you can not only maintain, but grow client satisfaction during this new era of business.


  • Best practices for maintaining short and long-term client satisfaction, particularly as we recover from the pandemic;
  • Key indicators of client satisfaction;
  • What client satisfaction means for the professional services industry;
  • And so much more!

Don’t let a little thing like a global pandemic get in the way of your business – be sure to tune in!

About This Guest: ()

Sarah Johnson Dayes is the Chief Client Officer of Acceleration Partners, a global affiliate marketing agency based out of Boston. Sarah has served on AP’s leadership team for over six years and is responsible for the oversight of the company’s global client services team, shepherding the success of AP’s key accounts including Uber, Stubhub, and adidas. Acceleration Partners has received significant recognition pertaining to client satisfaction, including Forbes: America’s Best Management Consulting Firms List (2018, 2020, 2021) and the International Performance Marketing Awards’ Best Agency (2017-2020).