Upcoming Episodes

Leveraging Emotional Intelligence Over Artificial Intelligence in a Business, With Kelly Lichtenberger

Filed in Upcoming Episodes on May 2, 2024

In this episode, Kelly Lichtenberger, the Head of Global Sales Development at Avanan, joins us to discuss the important role of Emotional Intelligence (EI) in sales and prospecting. Despite the rise of Artificial Intelligence in shaping sales strategies, Kelly champions the undeniable power of EI, arguing that it remains uncontested when it comes to truly connecting with prospects.

Tune in to hear Kelly’s thoughts on:

  • Tell us about your start in sales – I heard you have some interesting anecdotes from selling encyclopedias door to door!
  • What did this experience teach you about leveraging the “uncomfortable zone”?
  • How can sales leaders help their teams better perceive, interpret, and manage emotions effectively?
  • How can you ask the right questions?
  • What advantages do women in sales have when it comes to EI?
  • Why does EI trump AI when it comes to prospecting?
  • You say the cold call will never die; can you tell us a little more about why you think that?
  • Can you walk us through some tips for active listening and understanding what the customer is saying that they need?
  • And much, much more!

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